Our Commitment to Your Satisfaction

At Tumi Shop, we understand that premium travel products must meet the highest standards of quality and functionality. Just as we protect your privacy with enterprise-level security, we stand behind our products with a comprehensive returns and exchanges policy designed for our global clientele of business professionals and frequent travelers.

Return & Exchange Eligibility

Timeframe

We accept returns and exchanges within 15 days of your receipt of items.

Condition Requirements

  • Items must be unused, undamaged, and in original condition
  • All original tags, packaging, and protective coverings must be intact
  • Items must be returned in their original packaging
  • Proof of purchase is required

Non-Returnable Items

Based on our product categories and premium quality standards, the following items cannot be returned or exchanged:

  • Wallets – Due to hygiene reasons and personal use nature
  • Travel Accessories – Specifically items that have been opened or used
  • Any products showing signs of wear, damage, or missing original packaging

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order to request a return or exchange authorization.

Step 2: Complete the Return Form

Fill out the Return & Exchange Request Form below and include it with your shipment.

Return & Exchange Request Form

Customer Information:

Full Name: ___________________________

Order Number: ________________________

Email Address: _______________________

Phone Number: _______________________

Return Details:

Product Name: ________________________

SKU/Item Number: ____________________

Reason for Return: [ ] Size/Color Exchange [ ] Defective Item [ ] Not Satisfied [ ] Other: ___________

Preferred Resolution: [ ] Refund [ ] Exchange for: ________________

Condition Declaration:

I confirm that the item is unused, in original condition, and includes all original packaging and tags.

Signature: _________________________ Date: _______________

Step 3: Package Your Items

  • Include the completed Return & Exchange Request Form
  • Pack items securely in original packaging
  • Include all original tags and documentation
  • Use a shipping method with tracking capability

Step 4: Ship to Our Facility

Send your return package to:

Tumi Shop Returns Department
3582 Aaron Smith Drive
York, US 17404

Refund Processing

Timeline

  • Refunds are processed within 5-7 business days after we receive and inspect your returned items
  • Please allow additional time for the refund to appear in your account based on your financial institution

Refund Method

  • Refunds will be issued to your original payment method
  • For credit/debit card payments: Refund to your card (Visa, MasterCard, JCB)
  • For PayPal payments: Refund to your PayPal account
  • Shipping fees are non-refundable unless the return is due to our error

Note: International refunds may be subject to currency exchange rates and bank processing fees.

Exchange Process

  • Exchanges are subject to product availability
  • We will notify you if your requested exchange item is unavailable
  • You may choose an alternative product or receive a refund
  • Shipping for exchanges is complimentary for qualified requests

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with:

  • Your order number
  • Product name and description of the issue
  • Photos of the damaged or defective area

We will arrange for a prepaid return label and expedite your replacement.

Need Assistance?

Our dedicated customer service team is here to help with your returns and exchanges:

📧 Email: [email protected]

📍 Returns Address: 3582 Aaron Smith Drive, York, US 17404

⏰ Response Time: Within 24 hours during business days

Thank you for choosing Tumi Shop. We appreciate the opportunity to serve your travel needs with the same excellence we apply to protecting your data and privacy.