Privacy Policy

At Tumi Shop, we recognize that privacy is as essential to our customers as the premium quality of our travel products. This Privacy Policy outlines how we collect, use, protect, and manage your personal information in alignment with global privacy standards and our commitment to excellence.

1. Information We Collect

To provide our sophisticated global clientele with seamless shopping experiences, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Transaction Data: Purchase history, product preferences, order details
• Technical Information: IP address, browser type, device information, browsing behavior on our site
• Communication Data: Customer service inquiries, feedback, and correspondence

2. How We Use Your Information

Your information enables us to deliver the premium service expected by international business professionals and frequent travelers:

• Process transactions and deliver your Backpacks, Luggage, Handbags, and Travel Accessories
• Provide personalized product recommendations based on your browsing and purchase history
• Enhance your shopping experience through website optimization
• Communicate order confirmations, shipping updates, and promotional offers
• Maintain the security of your account and prevent fraudulent activities
• Comply with legal obligations and protect our business interests

3. Data Sharing and Disclosure

We treat your data with the same discretion our customers expect from premium travel brands:

• Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers under strict confidentiality agreements
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of merger, acquisition, or sale, customer information may be transferred to the new entity
• International Transfers: As a global retailer, your data may be processed outside your country of residence, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same enterprise-level security that safeguards your financial transactions:

• Secure Storage: Your data is stored on encrypted servers with limited access
• Payment Security: We maintain PCI DSS compliance and never store complete payment card information
• Encryption: All data transmissions are protected by SSL certification and military-grade encryption
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law
• Security Protocols: Regular security assessments and strict data protection protocols ensure ongoing protection

5. Your Rights and Choices

As a valued Tumi Shop customer, you maintain control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal data, subject to legal obligations
• Objection: Opt-out of marketing communications or certain data processing activities
• Portability: Request transfer of your data to another service provider
• Restriction: Limit how we use your personal information in certain circumstances

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout processes
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and shopping cart contents
• Targeting Cookies: Used to deliver relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. International Compliance

As a global retailer serving customers worldwide (excluding Asia and certain remote regions), we comply with major privacy frameworks including GDPR for European customers and CCPA for California residents. Our privacy practices are designed to meet international standards for data protection.

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to customers when appropriate. We encourage periodic review of this policy.

Tumi Shop – Where Premium Travel Meets Responsible Data Practices