Welcome to Tumi Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium travel products and services to ensure your shopping experience is as seamless as our globally-crafted bags.
đī¸ Product Information
What types of bags and accessories do you offer?
Our collection includes: Backpacks, Bags and Travel Accessories, Duffle Bags, Handbags, Luggage, Lumbar Packs, and Wallets. Each product is designed for the modern traveler who values both style and functionality.
Are Tumi Shop products suitable for business travel?
Absolutely. Our products are crafted with business professionals in mind, featuring sophisticated designs, durable materials, and organizational features that make business travel efficient and stylish.
What makes your products premium quality?
Our bags and accessories combine luxury materials with innovative design, ensuring they serve as reliable travel companions. Each piece reflects our commitment to quality craftsmanship and attention to detail.
đ Shipping & Delivery
What are your shipping options and timelines?
We offer two shipping methods:
âĸ Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
âĸ Free Shipping (orders over $50): 15-25 days after dispatch via EMS
All orders require 1-2 business days for processing before dispatch.
âĸ Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
âĸ Free Shipping (orders over $50): 15-25 days after dispatch via EMS
All orders require 1-2 business days for processing before dispatch.
Do you offer worldwide shipping?
Yes, we provide global delivery services. However, delivery to certain remote areas in Asia and other specified regions may require additional time or may not be available. Please contact our customer service for specific location information.
Can I track my order?
Yes, both shipping methods include full tracking capabilities. You’ll receive tracking information once your order is dispatched, allowing you to monitor your package’s journey in real-time.
What if I need my order urgently?
Our Standard Shipping via DHL or FedEx is recommended for time-sensitive needs. This option is perfect for business professionals, last-minute travel essentials, and priority access to new collections.
đŗ Payment & Security
What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal to ensure a seamless shopping experience.
Is my payment information secure?
Absolutely. All transactions are secured with enterprise-level encryption, protecting your financial information throughout the purchasing process. Your security is our priority.
âŠī¸ Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Please ensure items are in original condition with all tags attached. For detailed return instructions, please contact our customer service team.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for returns.
đ Service Areas & Support
Where do you ship products?
We serve customers worldwide, with the exception of certain remote areas in Asia and other specified regions. Our global delivery network ensures reliable service to most international destinations.
How can I contact customer service?
Our dedicated customer service team is available to assist you at [email protected]. We’re committed to providing the same quality service that reflects the premium nature of our products.
Still Have Questions?
Our customer service team is dedicated to ensuring your Tumi Shop experience reflects the same quality and reliability as our products. Contact us at [email protected] for personalized assistance.
Tumi Shop
3582 Aaron Smith Drive, York, US 17404
Email: [email protected]
Ready to begin your journey with the perfect travel companion? Explore our collections and experience delivery that matches the premium quality of our products.